Our shipping policy DO ensure that your order gets to reach you in a prompt and secure manner and in a flawless condition. All this process from you ordering the product from our website, to us delivering it to you, incorporates a chunk of shipping guidelines. Let’s delve into all the information around about how and when we ship your order, the timelines and other factors.
Payment
At Ashtraykart, we are committed to provide you with smoother payments and seamless transactions as we accept various payment methods such as credit cards, debit cards, digital payments, PayPal, PayPal offered credit and debit cards and where available, we offer Cash on Delivery (COD) as well. Your transactions, which may include your personal detail and details relevant to the payment will always be kept trusted and safe as we process our payments through secure payment gateways.
Order processing time
At Ashtraykart, we offer you on-the-dot delivery. Once you have ordered a product from our website, we initiate your delivery process right away. In the manner of delivering products, there are a few prospects we look into, which may include, placing your order, and processing it, which includes the administrative tasks of verifying payment, updating inventory levels, and ensuring whether all the order details are correct. All this takes a while to sort, broadly it takes 2-3 days to process your order.
Order tracking
Once you’re done with filling in your delivery details and placing your order on our website, a tracking order number will be sent to your e-mail and text message after the order gets dispatched from our end. You can always visit to the Courier partner’s website, enter your tracking number, and look for all the relevant information you need about your order. In addition, you may also track your order on our website ever once you are done with filling your address details.
Shipping of Products
At Ashtraykart, we ally with trusted partners in order to assure you with safe and reliable and timely delivery of your order. In addition, if there’s any sort of shipping charges or handling fees is applicable, we will outline them during the order placing process itself.
Approximate time we take for shipping of the product
The approximate time of deliverable may vary according to specific locations. In India, we perform the delivery within 5 to 7 business days. In India, our parcel delivery takes 4-5 days, and 10-12 days in all other countries (worldwide).
Free shipping
For you to enjoy charge free shipping to your location, we are offering you with free shipping in all the locations for now! Please note Certain products which may require sensitive care may vary. (please write us via email on— or contact us on — for further information regarding the same) .
How we deliver the order
Our team at Ashtraykart is diligent to assure you of your order to arrive as quickly and uniformly as possible. Also, to ensure successful delivery depending on your specific location and character of the order, we may board you with variety of courier services to choose among. You can always track your order by entering the order tracking no. provided to you once your order has shipped.
Order Delivery time
Approximate time we take for shipping of the product-
The approximate time of deliverable may vary according to specific locations. In India, we perform the delivery within 5 to 7 business days.
In India, our parcel delivery takes 4-5 days, and 10-12 days in all other countries (worldwide)
NOTE; – We DO NOT bear any shipping charges for deliverables; one may need to haul it themselves.
Cancellations & Changes in order
We DO comprehend the circumstances that may vary based on different factors, and you may get a need to cancel or make adjustments/changes to your order. To coordinate in such situations, we assent cancellations and order changes within a period of time which is 24hours. You may need to reach out to us regarding any cancellations or order adjustments within 24 hours. Also, note that we DO NOT accept any sort of adjustments or cancellation once the order has been shipped from our end, to avoid such scenarios, kindly DO get to communicate with our support team within designated hours.
Proof of Delivery
However, we at Ashtraykart partners with well trusted courier services and exert ourselves to ensure timely and reliable delivery of your orders, we DO NOT stand responsible for any discrepancy in final proof of delivery (POD) though, in any case of not receiving the order after dispatch or such cases, our support team may assist you to reach out to the courier services’ public relation or communication team and the responsibility of further resolution would be theirs. We shall not stand liable for the same.
Delivery Address
In order to avoid any sort of discrepancy delay or other delivery related issues, we would request you to provide us with complete and accurate delivery address. We may not be able to deliver to PO boxes or distant addresses in certain cases rather you may preferably provide residential or office addresses. Please note; – Incomplete or inaccurate delivery address may result in delayed or failed deliveries, to avoid such cases; kindly DO double check the address information during the checkout.
Exchange
In any case, you want to exchange the product you have received, or you need a different size,colour,or Variant of your product; we DO provide such offers of exchange for eligible items. (Eligible items may include unused items, NOT damaged products, product should be in the original packaging only) One may reach out to our customer support team regarding exchange initiation request within 24hours.No exchange requests after 24 hours shall be entertained.
Exceptions to the Delivery Timeline
Though we attempt our best to meet the estimated time of deliverables, certain circumstances beyond our control may cause seldom delays. Determinants that may lead to such circumstances can be inclement weather conditions, public holidays, or carrier disturbances. We encourage your patience if such cases arrive, also, we and our delivery partner shall keep you updated on any uncalled-for delays.
Your Order Protection
Our priority is to assure you the safe delivery of your order and provide you a secure shopping experience. We implement various measures to protect your purchase from order confirmation through delivery, including secure payment processing, feasible tracking services and verified delivery methods. Though we put every possible effort to guarantee a smooth process, kindly contact our support team if any sort of concern arises.
What does the Days to Dispatch mean? (How soon will my order be shipped?
Days to dispatch refers to the time it takes for us to get prepare your order for shipping after it has been placed. Once you have got done with placing your order, it generally takes around 2-5 days for us to process, package, and dispatch it to the conveyer. This timeframe can vary depending on product availability, customization or the pinnacle of shopping periods.
How long does it take to deliver my order?
Delivery timings may vary accordingly, depending upon different locations, the shipping method selected, and other determinants such as holidays or carrier delays. Typically, in India we perform the delivery within 4-5 days and 10- 12 days in all other countries (globally).
Is my shipment safe?
Absolutely, your shipment with Ashtraykart,is in 100% safe hands as we prioritize the safety of your shipment. your orders are securely packed and managed by responsible shipping partners to ensure your order reaches you in its best condition. Also, we provide you the tracking information for added sense of security to you, allowing you to look into your package’s progress from dispatch to delivery.
Can I track my shipment?
YES, once your order has been dispatched, you will receive an email with a tracking link and number, which allows you to monitor your order status in real time until it arrives to your doorstep!
Do I need to show my identification to my local courier service for shipping?
Identification may be required in some cases such as a large magnitude of shipments, international orders or when specified by the courier party. These identifications would typically be performed to verify the recipient’s address and a safe delivery of items.
Which countries do you ship to?
Earlier, we were limited to India and Canada only, though now we offer shipping to wide range of countries around the world. If you have any query regarding shipment in your country, please feel free to reach out to our customer support team via— or write us at ashtraykart@gmail.com.
Which countries do you offer FREE SHIPPING?
For now, we are offering free shipping to all the countries we serve our services to. Kindly review our shipping policy section for any specific information about shipping charges in your country/city.
What Shipping Options can I choose from?
We do offer various options to suit your needs- including standard, promoted, and express shipping. Shipping methods may vary by location and carrier convenience. You can always choose your ideal option during checkout, with assessed delivery times displayed for each selection.
What about Custom Charges, Duties, etc.?
Custom charges, duties and taxes may vary by country and are the responsibility of the customer. Though We advise our customers to always look for your local custom office for any applicable charges, as they are insisted upon the policies of your government.